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PRIVACY POLICY AND PERSONAL DATA PROCESSING OF USERS OF THE «AICHAR.STORE» SERVICE


1. General provisions

1.1. This Privacy Policy and Personal Data Processing Policy of the «AIChar.Store» service (hereinafter — the Privacy Policy) is designed to ensure the protection of personal data and the confidentiality of users.

1.2. The following terms are used in this Privacy Policy:

  • “Site” — the website at https://aichar.store providing services for creating characters and interacting with them using artificial intelligence (AI).
  • “User” — an individual using the Site.
  • “Administration” — the copyright holder of the Site, AI Char Store, and authorized personnel managing the Site who determine the Privacy Policy and personal data processing rules.
  • “Personal data” — any information that directly or indirectly relates to a specific natural person and that, when combined with other data, may indicate that the information belongs to that person.
  • “Processing of personal data” — any action (operation) or set of actions (operations) performed with personal data with or without the use of automation tools, including collection, recording, systematization, -ccumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data.
  • “Cookies” — pieces of data sent by a web server to a browser when a User visits the Site.

1.3. This Privacy Policy sets out the procedure for receiving, protecting, storing, processing and transferring Users’ personal data on the Site and applies to all information that the Site Administration may obtain about Users while they use the Site.

This Privacy Policy does not apply to other websites, mobile applications and services, and does not govern websites of third parties. The Site Administration is not responsible for third-party websites that Users may access through links available on the Site.

1.4. Users’ personal data are confidential and cannot be used by the Site Administration or any other person for personal purposes. The Site Administration may obtain personal data about Users only from the Users themselves.

1.5. The personal data processed by the Site for the purposes indicated in clause 1.8 include the following public categories of Users’ personal data:

  • • email;
  • • user identifier;
  • • name;
  • • gender;
  • • IP address.

1.6. The data that may be transmitted automatically depending on software settings include:

  • • geolocation data;
  • • Cookies;
  • • IP address, browser information, access time, requested page address, pages visited on the Site, time and date of visit, time spent on pages, operating system of the device.

1.7. These data are used for:

  • • operating the AI chat and ensuring correct interaction with characters;
  • • providing personalized content and recommendations;
  • • analyzing user behavior and improving functionality;
  • • transmitting anonymized data to external services for optimization;
  • • contacting Users and notifying them of important changes.

1.8. Purposes of personal data processing:

  • • registration/authorization and identification within the framework of the user agreement;
  • • providing services for creating and interacting with AI characters;
  • • processing payments via payment providers (without storing full card data);
  • • providing access to NSFW content for users older than 18;
  • • informing about promotions and offers;
  • • feedback.

The Site is not responsible for the accuracy or content of AI-generated material.

1.9. Users’ conversations (chats with AI characters) are protected using encryption keys applied by the system for each chat. These keys are used exclusively to process messages within the service and are not provided to third parties.

1.10. Interest data of the User

  • 1.10.1. The Site may collect anonymized interest data (browsing history, queries, interactions).
  • 1.10.2. These data are used for analytics, content improvement and marketing research.
  • 1.10.3. Data processing includes collection, recording, storage, use, transfer, systematization and deletion.
  • 1.10.4. Without the User’s consent such data are not used for personalization or targeted advertising.
  • 1.10.5. Storage is carried out in electronic databases.
  • 1.10.6. Processing continues until the User submits a request to delete the data.

2. Storage, processing and transfer of Users’ personal data

2.1. Personal data processing is carried out legally — with or without automation — and exclusively for the purposes specified in clause 1.8.

2.2. Personal data are processed and stored while the User's account is active, and for up to one month after its deletion — to fulfill the Site’s technical and legal obligations.

2.3. By agreeing to this Policy, the User grants the Site consent to process data and to transfer them to partners in order to fulfill obligations.

2.4. The Site may not transfer information to unaffiliated parties.

2.5. Transfer is possible only:

  • • with the User’s consent;
  • • by legal requirement;
  • • to protect the rights and lawful interests of the Site.

The Site may transfer only anonymized (de-identified) data to third parties for analytics and service improvement. In particular, aggregated data may be transmitted to third parties for web analytics, such as Yandex.Metrica and Google Tag Manager. Processing of data by these third parties is governed by their own privacy policies.

2.6. Partners are obliged to maintain confidentiality.

2.7. The Site takes all necessary measures to protect data.

2.8. Personal data processing is terminated upon deletion of the User’s account.

2.9. Data are stored in electronic databases with restricted access to employees who have signed non-disclosure agreements.

2.10. The Site may retain log files of Users’ actions.

2.11. When subscribing or paying for services, the Site processes a limited amount of payment information necessary to confirm and record transactions. Such information includes:

  • • invoice number, amount and payment date;
  • • information on payment status (successful, declined, pending, etc.);
  • • masked bank card number (last 4 digits), card expiry date and other payment identifiers that are not authorization data under the PCI DSS standard.
  • • Full payment card details are not transmitted to or stored on the Site’s servers.

Processing and protection of payment information are performed via a trusted partner — T-Bank (formerly Tinkoff Bank), operating in accordance with legal requirements and payment data security standards.


3. Rights and obligations of the Administration

3.1. The Administration has the right to require mandatory data for registration.

3.2. The Administration does not verify the accuracy of Users’ data.

3.3. The Administration is not responsible for Users’ transfer of their data to third parties.

3.4. The Administration does not process data on political or religious beliefs.

3.5. The Administration is obliged to protect personal data.

3.6. The Administration may change the Terms at any time — the new version comes into force upon publication.


4. Users’ rights to protect their personal data

4.1. Users have the right to:

  • • request from the Administration information about their personal data and its processing to the extent provided by applicable law (including rights under the GDPR for EU residents);
  • • receive complete information about their data;
  • • withdraw consent to data processing by sending a request to support@aichar.store;
  • • demand notification of all parties to whom incorrect data were previously disclosed.

After submitting a deletion request, data are processed for up to one month — to confirm the request, identify the User and complete necessary technical and legal procedures.

4.2. A User may limit data collection, clear cookies or stop using the Site.

4.3. A User may edit their data in the account.

The Site is not intended for persons under 16 years of age. If data of a minor are discovered, they will be deleted immediately.

5. Liability

5.1. Persons who violate rules governing data processing are liable under applicable law.

5.2. The Administration is liable in cases established by law.

5.3. The Administration is released from liability if:

  • • the data became public prior to loss;
  • • the data were disclosed with the User’s consent.

6. Amendments to the Privacy Policy

6.1. The Policy may be changed without prior notice. The new version takes effect upon publication.

6.2. The current version is available at: 🔗 https://aichar.store/about/privacy-policy

The Policy is effective as of 04.11.2025.

By using the Site, the User agrees to the processing of their data. For privacy-related questions: support@aichar.store or via Telegram bot.

The support service operates on weekdays from 09:00 to 18:00 (MSC), with a lunch break and closed on public holidays.